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The profile photo is designed to use a landscape image (horizontal orientation, i.e., 700x560) and will not allow for the full image to be displayed if you are trying to use a portrait (vertical) image instead. If your problem persists, you may try uploading from a different device and/or browser.
Look for your profile link in any of our official Competition emails. You can easily copy and share the link with anyone you’d like.
There will always be a slight delay from the time you change your profile photo to the time your photo is updated for Facebook sharing. We recommend minimizing the number of times you update your profile photo to prevent this delay.
We recommend trying to vote again from a different device or browser, as this will often fix most issues. Another possibility could be that it has not been a full 24 hours since your last vote. If you continue to experience difficulties, please contact our Support Team and we will be happy to help.
If you do not have a Facebook account, you can use the "Verification by Card" process. Voters must have a Facebook or a valid card to place Free Daily Votes. We use these methods of verification to reduce fraudulent voting from bots and automated voting software.
You can use your Free Daily Vote once every 24 hours, and you can cast "Causeplay Votes" for your favorite Competitor at any time.
We have a strict “no refund” policy which Voters agree to when they make a purchase. Since winners are decided based upon votes the public casts, we do not issue refunds once a donation has been fully processed in our system. As a Voter, you are responsible for understanding this upon casting votes for the competitor in the Competition.
Yes! Every purchased vote is a direct donation to DTCare, a 501(c)(3) charity, and are deductible for federal income tax purposes. DTCare will subsequently make a grant to Starlight Children's Foundation after the winner is announced. Donors will receive a receipt via email.
Colossal.org, a professional fundraiser, campaigning on behalf of DTCare to grant donations to the Starlight Children's Foundation.
No. Colossal.org runs the Cosplay Star, and has secured advertorials in Star Magazine. This feature is paid advertising for Cosplay Star and is not produced by Star Magazine or its editors.
All photos found on a cosplayer’s profile are user submitted. If a photo that belongs to you has been submitted without your permission, you can request removal by filling out the form below.
Starlight Children's Foundation is a 501(c)3 organization that is dedicated to delivering happiness to ill kids and their families through the use of virtual reality, gaming, and hospital wear.
Starlight Children's Foundation has delivered happiness to over 2.6 million ill children across the country since 1982 with a 97/100 Charity Navigator Score.
If you were unable to find the answer you were looking for, please reach out to our Support Team.